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Administrative Resources

Reporting Obligations

Adverse Health Care Events
Disclosure of Ownership and Excluded Entities
Quality Complaint Reporting
RHCs & FQHs*
Termination of Health Services

The forms and processes below are intended for Medica network providers to use in responding to reporting obligations required by law, contract or accreditation standards (including those required by the 1 National Committee for Quality Assurance, or NCQA®). These forms and processes do not necessarily constitute an all-inclusive list. However, Medica wants providers to be aware of the important reporting obligations related to them.

Adverse Health Care Events

According to the Minnesota Adverse Health Care Events Reporting Law, which was enacted in 2003, modified in 2007 and again in 2013, Minnesota hospitals, freestanding outpatient surgical centers, and regional treatment centers are required to report to the Minnesota Department of Health (MDH) whenever any of 29 adverse health care events also known as "never events" occur.

In addition to the reporting requirements under Minnesota Law, Medica providers are also required to notify Medica whenever a reportable event has occurred to a Medica member. The Medica Adverse Health Care Events reimbursement policy details reporting requirements under the Minnesota Adverse Health Care Events Reporting Law and requires providers to submit an Adverse Health Care Events Identification Form to Medica immediately upon identification of an adverse health care event involving a Medica member.

View the Medica Adverse Health Care Events policy and Adverse Health Care Events Identification Form »

Further information regarding Adverse Health Care Events reporting requirements can be found on the Minnesota Department of Health website at: www.health.state.mn.us/patientsafety.


Disclosure of Ownership and Excluded Entities

DHS requires disclosure of business ownership information, excluded individuals and entities

The Minnesota Department of Human Services (DHS) requires Medica to ensure that its network providers meet certain obligations pertaining to disclosure of ownership interests and the provision of items and services by individuals or entities excluded from participation in government programs. These requirements are summarized below, along with the process for submitting this information to Medica on a new Disclosure Statement form.

Note: Providers must complete and submit the Disclosure Statement form on an annual basis, whether or not they have information to report.  A New Disclosure Statement must be submitted when any information in the original statement has changed.

Disclosure of ownership interests

On an annual basis, providers must report to Medica the following information related to ownership interests:

  • The name and address of each person with an ownership or control interest in the provider, or in any subcontractor in which the provider has a direct or indirect ownership of 5 percent or more; 
  • A statement as to whether any person with an ownership or control interest is related as a spouse, parent, child, or sibling to any other person with an ownership or control interest; and 
  • For a person with an ownership or control interest in the provider, the name of any organization in which the person has an additional ownership or control interest.

This disclosure stems from requirements by the Centers for Medicare and Medicaid Services (CMS).

See more on requirements for this disclosure »

Disclosure of excluded individuals, entities
Providers are required to follow these steps:

  1. Search the Office of Inspector General (OIG) List of Excluded Individuals/Entities (LEIE) database and the General Services Administration (GSA) Excluded Parties List System (EPLS) on a monthly basis to ensure that providers, agents, persons with an ownership or control interest, and managing employees (general manager, business manager, administrator, director or other individual who exercises operational or managerial control over, or who directly or indirectly conducts the day-to-day operations of an institution, organization or agency): (i) are not debarred, suspended or otherwise excluded from participation in Medicaid, Medicare, or any other federally funded government program; (ii) have not been convicted of a criminal offense related to that person’s or entity’s involvement in any federally funded government program; and (iii) have not been sanctioned by the OIG;
  2. .Assure Medica that Provider will not employ, purchase products or services from, or contract with any subcontractor who: (i) has been convicted of a criminal offense related to the individual’s or entity’s involvement in any federally funded government program; (ii) is listed as debarred, suspended or otherwise excluded from participation in any federally funded government program; or (iii) has been sanctioned by the OIG; and
  3. .Report to Medica within five days any information regarding individuals or entities who have been: (i) convicted of a criminal offense related to the involvement in any federally funded government program; (ii) listed as debarred, suspended or otherwise excluded from participation in any federally funded government program; or (iii) sanctioned by the OIG.

From the U.S. Department of Health and Human Services, and the U.S. General Services Administration, providers are able to:

Providers can submit this information to Medica using a new Disclosure Statement form.
View the Disclosure Statement Form »

Where to send your forms for the above requirements:

There are two ways to return forms to Medica.

Medica
Mail Route CP425 
P.O. Box 9310
Minneapolis, MN 55440-9310


Quality Complaint Reporting

The state of Minnesota requires health plans to ensure that providers report all quality complaints received at the clinic level to the enrollee’s health plan. (Minnesota Statute 62D.123, Subd. 2 and Minnesota Rules 4685.1110 Subp.9) Complaints directed to the medical group are to be investigated and resolved by the medical group. Providers will also cooperate with Medica to resolve such complaints from members. Quality complaints are defined as concerns regarding access to services, communication/behavior, coordination of care, technical competence, and appropriateness of services affecting patient safety or comfort.

At a minimum, medical groups must provide a written report to Medica Health Plans Quality Improvement Department on a quarterly basis. Please submit by the second Friday following the end of each quarter. Reporting is required even if no complaints are received during the quarter. Please see the Member Complaints section of your provider agreement, as well as the Complaint Review Process.

View Complaint Review Process » 
Download Quality Complaint Reporting Form »


RHCs & FQHCs*

Learn more about rural health clinics (RHCs) and federally qualified health centers (FQHCs) or submit to Medica a notification of rate change related to these entities:


Termination of Health Services

The state of Minnesota (Minnesota Rules 4685.1010, subpart 2.H) requires that health plans ensure the appropriate handling of situations when a network provider refuses treatment to a member.

If a Medica network provider refuses to continue providing health care services to a member, the provider must notify Medica of his/her intention to discontinue treating the member. For more information on the provider refusal of care process, providers should reference Termination of Health Services by a Provider.

 

*Rural Health Clinics & Federally Qualified Health Centers
1 NCQA® is a registered trademark of the National Committee for Quality Assurance, Inc.

Date: 10/21/2017 8:45:34 AM Version: 4.0.30319.42000 Machine Name: PWIVE-CMSWEB01